Responsible Gambling at Yukon Gold Casino

At Yukon Gold Casino, we are committed to providing a fun, exciting, and safe gaming environment. We want all our players to enjoy our games responsibly. For most people, gambling is a form of entertainment and leisure. However, for a small number of players, it can become a problem.

Our Responsible Gambling policy is designed to help you stay in control, play safely, and know where to turn for help if you need it.

Keeping Your Play Fun and Safe

Gambling should always be a choice you make for entertainment. To ensure it remains a positive part of your life, please keep the following tips in mind:

• Set Your Limits First: Before you start playing, decide on a budget you can comfortably afford to lose and stick to it.
• Never Chase Losses: Chasing losses is a sure way to make them bigger. Accept them as the cost of your entertainment and know when to walk away.
• Monitor Your Time: Be aware of how much time you are spending on gambling. Set a time limit for your sessions.
• Take Regular Breaks: When you’re playing, it’s important to take occasional breaks. This helps you stay focused and make clear decisions. Know when it’s the right time to stop, even when you’re winning.
• Remember the Purpose: Gambling is entertainment, not a get-rich-quick scheme or a solution for paying off debts.
• It’s a Game of Chance: Remember that all casino games are games of chance. There are no systems or formulas that can guarantee a win.
• Play with a Clear Mind: Avoid gambling when you are feeling stressed, depressed, or upset. Decisions made under emotional distress are rarely good ones.
• Keep a Healthy Balance: Ensure gambling is just one of your many hobbies and doesn’t interfere with other activities, friends, or family.
• Don’t Mix Gambling and Alcohol: Avoid drinking alcohol or using drugs while you are gambling, as they can impair your judgment.

Concerned About Your Gambling?

If you’ve ever been worried about your gambling habits or are just curious to evaluate your play, we encourage you to take our quick self-assessment test to better understand your behaviour.

For professional, confidential, and free support in New Zealand, please contact one of these specialist organisations:

• The Problem Gambling Foundation of New Zealand: A national organisation offering free counselling and support.
  • Website: https://www.pgf.nz/
  • Helpline: 0800 664 262
• The Salvation Army Oasis: Providing free and confidential support for gamblers and their families.
  • Website: https://oasis.salvationarmy.org.nz/
• Gambling Helpline New Zealand: A 24/7 helpline for immediate support.
  • Phone: 0800 654 655

Player Protection Tools

We provide a range of tools to help you manage your play effectively.

Deposit Limits

A great way to control your spending is by setting a deposit limit. You can set daily, weekly, or monthly limits on your account.

To set your own deposit limits, simply contact our casino support team to discuss the available options.

Please note: While decreases to your limits are applied immediately, any request to increase or remove a limit will be subject to a 24-hour cooling-off period. This is to ensure you have time to reflect on your decision.

Self-Exclusion

If you feel you have a gambling problem or simply need to take a longer break, we offer a Self-Exclusion option. This allows you to restrict access to your account for a set period.

Our options include:

• Cooling-Off Periods: From 24 hours up to 6 weeks.
• Long-Term Self-Exclusion: A minimum period of 6 months.*

Please be aware that once a self-exclusion request has been applied, we cannot reverse this decision until the chosen period has ended. We advise you to carefully consider this step before committing.

To initiate a Self-Exclusion period, please contact our casino support team. They will discuss the available options with you to find what best suits your needs. Following this consultation, we will require a request in writing from the email address registered to your casino account to apply the restrictions.**

Should you decide to self-exclude, we strongly recommend you do the same at any other gambling operators where you may hold accounts to maximise the effectiveness of your exclusion.

*Yukon Gold Casino reserves the right to initiate an exclusion or permanently close an account if we believe the account holder has a gambling problem or if continued gambling is not in their best interest.

**While we make every effort to identify subsequently opened accounts, we ask that self-excluded players refrain from opening new accounts. We cannot be held responsible for gambling activity if you attempt to circumvent our systems.

Our Commitment to Preventing Underage Gambling

Playing at Yukon Gold Casino is strictly prohibited for anyone under the age of 19, or the legal age of majority in their jurisdiction, whichever is greater. Minors may not play at our online casino under any circumstances.

Any play by an ineligible person, including any winnings, shall be voided. We reserve the right to request proof of age at any stage to ensure our prohibition on underage gaming is upheld.

Filtering Software

If you share your computer with family or friends who are not of legal age to gamble, you can use filtering software to restrict their access to online gaming sites. Reputable programs include:

• CyberPatrol
• Cybersitter
• Net Nanny