Yukon Gold Casino – Frequently Asked Questions
Welcome to the Yukon Gold Casino FAQ page, specially created for our players in New Zealand. This guide is designed to provide clear and straightforward answers to the most common questions you might have. Whether you’re new to our casino or just need a quick reminder on how things work, you’ll find helpful information here about setting up your account, managing your funds, understanding our games, and playing safely. Let’s get you started on your exciting gaming journey.
FAQ
How do I open an account?
Opening an account is a simple process. You just need to click the registration link on our website, follow the on-screen instructions to fill out the form provided with your details, and then you are ready to start playing and experience the excitement.
What is involved in the registration process?
During registration, you will need to complete the entire form with your personal details. You will also be asked to tick a box to confirm you are of legal age to gamble, which is 19 or older to play here, and that you accept the terms and conditions. Once you click the "Create Account" button, your new account details will be shown to you, and it is important to save them somewhere safe.
What are the system requirements to play?
For the best performance, we recommend using a computer with an Intel i5 or AMD A8 processor or faster, 4 GB of RAM, and at least 20 GB of available hard disk space. Your system should be running Windows 7 or higher, and you'll need a modern web browser like Internet Explorer 10, Firefox 46, or Google Chrome 49, along with Adobe Flash Player 10 or higher. The minimum requirements are slightly lower, needing at least an Intel Core2 processor and 2 GB of RAM.
How do I deposit money into my account?
To make a deposit, you first need to click the "Bank" button in the casino software, which will take you to the Yukon Gold Casino ATM. From there, you can select your preferred deposit method, register your payment details if it's your first time, choose the amount you wish to deposit, and confirm the transaction. We accept deposits from all major credit and debit cards, various bank transfer services, prepaid vouchers, and popular e-wallet services.
Why was my deposit rejected?
Deposits can be rejected for several reasons. This may happen due to a temporary interruption in your internet connection, a mismatch between the billing information you entered and what your bank has on file, or because your bank may have restrictions on online gaming transactions. Sometimes, daily or monthly deposit limits set by either the casino or your card provider may have been reached. If you continue to have issues, please check that your details are correct or contact our support team for assistance.
How can I withdraw my winnings?
Withdrawing your winnings is straightforward. Simply navigate to the "Bank" section within the casino software and click on the "Withdrawal" tab. From there, you can enter the amount you would like to withdraw and click the "Next" button to proceed. Your funds will then be held in a pending state for 48 hours, during which you can reverse the withdrawal if you change your mind.
How long does it take to receive a withdrawal?
After the initial 48-hour pending period, your withdrawal is processed on the next business day. The time it takes to receive your funds then varies by method. Withdrawals to Visa or Mastercard typically take around 3 working days, e-Wallet withdrawals take between 1 to 3 working days, and Direct Bank Transfers can take between 6 to 10 working days. Please be aware that first-time withdrawals may be subject to additional verification checks, which can take an extra 5 to 7 working days.
Are there any withdrawal fees?
Most of our withdrawal methods are free of charge. However, for Direct Bank Transfers (DBT), a fee of NZ $50 applies to withdrawals under NZ $3000. For DBT withdrawals of NZ $3000 or more, the fee is NZ $100. All other methods are offered at no cost.
What is the minimum amount I can withdraw?
The minimum withdrawal amount depends on the method you choose. For Direct Bank Transfers and wire transfers, the minimum amount you can withdraw is NZ $300. For all other available payment methods, the minimum withdrawal amount is NZ $50.
What is the sign-up bonus for new players?
As a new player, you are eligible for our special sign-up offer. On your first deposit of just NZ $10, you will receive 150 chances to win the jackpot, which are credited as free spins on the Mega Money Wheel game. On your second deposit, you will then receive a 100% match bonus up to NZ $150.
What are the wagering requirements for bonuses?
The bonus funds from your first and second deposits are subject to a 200 times play-through, also known as a wagering requirement, before they can be converted into cash and withdrawn. Any subsequent bonuses you receive, starting from your third deposit, will have a much lower 30 times play-through requirement. Different games contribute different percentages towards meeting these requirements, with slots and parlor games generally contributing 100%.
How do I know the games are fair?
We ensure fair play by using an independently reviewed Random Number Generator (RNG). The results of these reviews are published directly on our website by independent auditors, so you can check at any time to see for yourself that our games are fair and random. You can also track your own gaming and transaction history through the PlayCheck and Transaction History features inside the casino.
How old do I need to be to play?
To play at Yukon Gold Casino, you must be at least 19 years of age, or the legal age of majority in your jurisdiction, whichever is greater. We do not permit minors to play at our casino under any circumstances and reserve the right to request proof of age at any stage.
What responsible gambling tools are available?
We are committed to responsible gambling and provide several tools to help you stay in control of your play. You can set daily, weekly, or monthly deposit limits by contacting our support team to discuss the options. We also offer "cooling off" periods ranging from 24 hours to 6 weeks, as well as a longer self-exclusion option for a minimum of 6 months if you feel you need a more significant break from gambling.
How can I contact customer support?
Our customer support team is available 24 hours a day, 7 days a week to help with any questions or issues you might have. You can reach them via all available support methods, which are listed on the "Contact Us" page of our website, ensuring you can always get the help you need, whenever you need it.