Privacy Policy for Yukon Gold Casino – New Zealand

1. Introduction

This Privacy Policy explains how we process your personal information when you open an account and use the services at Yukon Gold Casino in New Zealand. It details the types of data we collect, how it is used and shared, and outlines your rights and choices regarding your information.

Yukon Gold Casino (“we”, “us”, “our”) is committed to protecting and respecting your privacy in accordance with the New Zealand Privacy Act 2020. Please read this policy carefully to understand our practices regarding your personal data.

The term “personal information” in this Privacy Policy refers to information about an identifiable individual.

2. Data Controller

The Data Controller for your personal information is Yukon Gold Casino, which is managed by:
Fresh Horizons Limited
Palm Grove House, PO Box 438, Road Town, Tortola, British Virgin Islands, VG1110.

3. Information We Collect

We may collect and process the following personal information about you:

Identity Details: Your full name, date of birth, and gender.
Contact Details: Your email address, physical/postal address, and mobile or telephone number.
Verification Documents: Photo ID (e.g., driver’s licence, passport), proof of address (e.g., utility bill), and financial documents (e.g., bank statements) required for customer due diligence, anti-money laundering (AML) checks, and establishing your source of funds.
Account Details: Your account username and password.
Financial Data: Credit/debit card details, bank account information, or other payment data.
Communications: Records of information exchanged with us, including emails, phone calls, and messages via our online chat service.
Transactional Data: Information about your account activity, including deposits, withdrawals, and wagers.
Technical Data: Information about your online activity, such as your IP address, internet browser, and the devices you use to access our services (see our Cookie Policy for more details).
Other Information: Any other details requested from you for the purpose of registering and maintaining your account.

We collect this information when:

You register for and use an account at Yukon Gold Casino.
You communicate with our customer support team.
You make a deposit or withdrawal using a financial instrument.

4. How and Why We Use Your Personal Data

We process your personal information on the following legal bases:

Performance of a Contract: To provide the services you have registered for, pursuant to our Terms and Conditions.
Legal Obligation: To comply with our legal and regulatory duties, such as those under New Zealand’s gambling and anti-money laundering legislation.
Legitimate Interests: For purposes necessary for our legitimate business interests, provided they do not override your rights.
Your Consent: Where you have explicitly given us consent to use your data for a specific purpose, such as marketing.

We use your personal information for the following purposes:

Account Setup and Management: To set up and administer your account, provide technical and customer support, verify your identity, process payments, and send important service-related information.
Verification and Compliance: To verify your age, identity, and the accuracy of your registration details. This is required to comply with our legal obligations for age verification, fraud prevention, and anti-money laundering (AML) regulations.
Personalisation: To improve our services and your user experience by analysing customer preferences and usage patterns. This is for our legitimate interest in delivering relevant and engaging content.
Risk Management: To protect our business and our users from fraudulent or illegal activity.
Regulatory and Legal Obligations: To comply with requests from regulatory agencies, law enforcement, or other public and government authorities.
Automated Decision Making / Profiling: We may perform automated analysis of your data (e.g., gameplay, location, age) to better understand your interests and preferences. You have rights in respect of automated decision-making that has a legal effect on you, as detailed in the “Your Rights” section below.

5. Disclosure of Your Information

We may share your personal information with the following categories of third parties:

Service Providers: Trusted third-party companies that provide services to us, such as payment processing, IT support, marketing, and data analysis.
Business Transfers: In the event of a sale, merger, or acquisition of our business or assets, your personal data may be transferred to the prospective buyer or new owner.
Legal and Regulatory Authorities: Government agencies, law enforcement, and other public authorities if we are under a legal duty to disclose your information.
Protection of Rights: To enforce our terms and conditions or to protect the rights, property, or safety of our company, our users, or others.

6. International Data Transfers

Some of our service providers may be located outside of New Zealand. We will only transfer your personal information to countries that provide a comparable level of privacy protection to that of New Zealand, or where we have put in place appropriate safeguards to protect your information in accordance with the New Zealand Privacy Act 2020.

7. Data Retention

We will retain your data only for as long as is necessary for legal or business purposes. When we no longer have a legitimate need to hold your information, we will either delete it securely or anonymise it. Please note that we may be required to retain your information for extended periods to comply with our responsible gambling and AML obligations.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, unlawful use, accidental loss, corruption, or destruction. These measures include encryption, tokenization, password protection, and limiting access to your information to authorised personnel only.

9. Your Rights Under New Zealand Law

Under the New Zealand Privacy Act 2020, you have certain rights regarding the personal information we hold about you. These include:

Right to Access: You have the right to request a copy of the personal information we hold about you.
Right to Correction: You have the right to request that we correct any personal information that is inaccurate, incomplete, or out of date.
Right to Withdraw Consent: Where we rely on your consent for processing (e.g., for marketing), you have the right to withdraw it at any time.

To exercise these rights, please contact us at [email protected].

Please note:

These rights are not absolute and may be subject to legal requirements, including gambling regulations.
We may charge a reasonable administrative fee for requests that are manifestly unfounded or excessive.
We aim to process all requests within 30 days.

If you are not satisfied with our response, you have the right to lodge a complaint with the New Zealand Office of the Privacy Commissioner (OPC).

10. Marketing Communications

We may use your personal information to send you marketing communications about promotions and offers. You can opt-out of receiving these communications at any time by using the “unsubscribe” link in our emails or by contacting our Casino Support Centre. Please allow up to 48 hours for changes to your marketing preferences to be processed.

11. Verification Policy

Consent: By registering an account, you consent to us conducting any verification checks required.
Age Requirement: Casino play at Yukon Gold Casino is available only to persons older than 20 years of age. Anyone found to be under the age of 20 will have all gameplay voided and any winnings forfeited.
Documentation: We reserve the right to ask for verification documents following deposits or prior to a withdrawal. These may include, but are not limited to:
- A valid identity document (passport, driver’s licence).
- Proof of residence (e.g., a utility bill or bank statement, no older than 3 months).
- Proof of the payment method used.
Source of Funds: For fraud and AML investigations, we may request additional information to ascertain your source of funds or wealth.
Account Freezing: Your account may be frozen and payments withheld if we are unable to verify your identity.

12. Cookie Policy

We use cookies (small text files stored on your device) to deliver a better and more personalised service.

Why We Use Cookies: To manage your session, remember your preferences, prevent fraud, and track how you arrived at our website for marketing purposes.
Managing Cookies: You can manage or delete cookies through your internet browser’s privacy settings. Please note that disabling essential cookies may prevent you from accessing certain features of our website, such as logging into your account.

For more information, please visit www.allaboutcookies.org.

13. Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy or your personal data, please contact us at:

Email: [email protected]
Post: Fresh Horizons Limited, Palm Grove House, PO Box 438, Road Town, Tortola, British Virgin Islands, VG1110.

14. Changes to the Privacy Policy

We reserve the right to change this Privacy Policy at any time. We may notify you of substantial changes via email or other means. All changes are effective as of the “Last Updated” date at the top of this policy. Your continued use of our services after this date will constitute your acceptance of the changes.